Behavioral Services Directory

YEAR
2024

AUTHOR / ORGANIZATION
UNM Health

TOPIC AREA(S): Child & Youth Welfare Community Resources & Navigation Crisis & Safety Justice & Courts Mental Health Substance Use & Addiction

What is this?

This is an internal service directory produced by UNM Health's Behavioral Health division for 2024. It serves as a reference guide for providers, staff, and community partners to understand available behavioral health services, referral processes, eligibility requirements, and program contacts across the UNM Health system. The directory is organized by service level (acute/inpatient, outpatient, and community programs) and provides standardized information for each program including location, primary contacts, population served, referral processes (internal and external), program descriptions, and services provided. Some entries include detailed inclusionary and exclusionary criteria.

Summary

This directory documents UNM Health’s behavioral health service continuum, which serves as a critical component of Bernalillo County’s behavioral health infrastructure. The system includes crisis services (Psychiatric Emergency Service, Crisis Triage Center, Peer Living Room), inpatient psychiatric care for children and adults, specialized outpatient clinics (substance use treatment, trauma therapy, TMS, ECT), and intensive community programs (ACT teams, CCSS, jail diversion services). For systems change efforts, this directory reveals both capacity and gaps. Notable strengths include integrated crisis services at the Behavioral Health Crisis Center, robust medication-assisted treatment programs, specialized youth services (MST, PFCA, Young Adult Clinic), and justice-involved services. The directory shows strong peer support integration across multiple settings and comprehensive community support services tied to Medicaid enrollment. Systems planners can use this to identify referral pathways, understand inclusion/exclusion criteria affecting access, and map existing services against identified community needs. The detailed program requirements and exclusionary criteria also highlight potential access barriers that systems change initiatives may need to address.

BH Systems Change Recommendations

**How This Report Informs Systems Change** This directory does not contain explicit recommendations but provides critical infrastructure mapping for systems change: 1. **Crisis System Capacity**: The co-location of PES, CTC, and Peer Living Room at the Behavioral Health Crisis Center demonstrates an integrated crisis model. Systems planners should assess whether this capacity meets community demand and identify gaps in the crisis continuum. 2. **Justice-Involved Populations**: Multiple programs target justice involvement (Jail Diversion Services, MDC Transition/Discharge Planning, CCICM), indicating system recognition of this population's needs. The detailed eligibility criteria reveal opportunities to strengthen warm handoffs between incarceration and community services. 3. **Youth Service Continuum**: Strong youth-focused programming exists (CPC, PFCA, MST, YAC, Cimarron, CCSS Child) but systems planners should assess whether referral pathways between programs are seamless and whether school-based access points are adequate. 4. **Peer Support Integration**: Peer services are embedded across multiple settings (crisis, inpatient, outpatient, community), providing a model for expanding peer workforce integration system-wide. 5. **Exclusionary Criteria as Barriers**: Several programs exclude individuals with violence history, homicidal ideation, or specific diagnostic profiles. Systems change initiatives should identify alternative pathways for excluded populations. 6. **Medicaid Dependence**: CareLink requires full Medicaid enrollment, highlighting potential gaps for uninsured or underinsured individuals needing care coordination.

How to Use for Systems Planning

**What this report IS useful for:** - Identifying existing UNM Health behavioral health programs, their target populations, and referral processes - Understanding eligibility and exclusion criteria that affect access to specific services - Locating program contacts for coordination and partnership development - Mapping the service continuum from crisis to community-based care within one health system - Identifying potential care coordination pathways between programs **What this report DOES NOT provide:** - Capacity data (number of people served, wait times, bed availability) - Outcomes data or quality metrics for any program - Cost or funding information - Services provided by non-UNM Health organizations in Bernalillo County - Gap analysis or needs assessment - Information about workforce availability or staffing levels - Geographic coverage or accessibility analysis

Key Facts & Data Points

- 24/7 crisis services available at Behavioral Health Crisis Center (PES, CTC, Peer Living Room) - Crisis Triage Center: 14-day maximum stay, voluntary admission, adults 18+ - Children's Psychiatric Center: serves youth up to 17 years old for acute inpatient care - University Psychiatric Center: 2 adult units (14 beds each) plus 1 geriatric unit (14 beds) - ASAP provides methadone and Suboxone for medication-assisted treatment - ASAP IOP uses 16-week MATRIX model (3 days/week, 3-4 hours/day) - Young Adult Clinic serves ages 15-26 - MST program: 120-140 day treatment duration for youth 10-17½ - ACT team provides 2-3 visits per week with 24/7 on-call crisis services - Peer Living Room open 7am-7pm daily for ages 14+ - Walk-in psychotherapy available Monday/Wednesday/Friday 12-2:30pm and Tuesday/Thursday 8-10:30am - CareLink serves Bernalillo County residents enrolled in full Medicaid - Jail Diversion Services located at 2301 Yale Blvd SE - CCSS Child serves ages 4-18; CCSS Adult serves 18+

Priority Services & Findings

**SUD Organizations** - ASAP (Addictions and Substance Abuse Programs): Walk-in intake M-F 7:30-9am, provides all FDA-approved MAT including methadone and Suboxone, co-located with primary care and psychiatric services - ASAP IOP: 16-week MATRIX model intensive outpatient program for moderate to severe SUD - Peer Support Program: SBIRT services on all main hospital inpatient units, peer-led recovery support **Mental Health / Crisis Care** - Psychiatric Emergency Service (PES): 24/7 emergency psychiatric evaluation for all ages - Crisis Triage Center: Voluntary 14-day stabilization for adults, trauma-informed therapeutic community model - Peer Living Room: Drop-in peer support 7am-7pm daily, ages 14+, no appointment needed - ACCESS: Pediatric psychiatric screening in emergency settings for ages 5-17 - UPC Inpatient: 42 adult/geriatric beds for acute psychiatric hospitalization - Children's Psychiatric Center: Acute inpatient for youth under 18 - ACT Team: Intensive community-based services 2-3x weekly with 24/7 crisis line **Integrated Primary Care** - I-COPE Primary Care Clinic: Co-located primary care at UPC for COPE Clinic patients with SMI - ASAP: On-site primary care services integrated with addiction treatment **Youth Services** - Programs for Children and Adolescents (PFCA): Ages 5-18, walk-in therapy available - Multi-Systemic Therapy: In-home family therapy for youth 10-17½ at risk of out-of-home placement - Young Adult Clinic: Integrated care for ages 15-26 with transition support - Cimarron Clinic: Psychiatric evaluation and medication management for ages 0-17 - CCSS Child: Community support services for children 4-18 with serious emotional disorders

Immediate Actions for Systems Planners

-Cross-reference this directory with other provider inventories to create a comprehensive Bernalillo County behavioral health service map identifying coverage gaps. -Contact program managers to gather current capacity data (caseloads, wait times, utilization rates) not included in this directory. -Analyze exclusionary criteria across programs to identify populations that may fall through system gaps and develop alternative pathways. -Establish regular communication channels with key contacts (particularly crisis services, jail diversion, and youth programs) for systems coordination planning. -Map referral pathways between UNM Health programs and external community providers to identify handoff vulnerabilities. -Assess walk-in service hours and locations for accessibility, particularly for populations with transportation barriers. -Evaluate the peer support model across UNM Health programs as a potential template for system-wide peer workforce expansion.

Key Contacts

**/Crisis Services - Joshua Hodges, PES -+ hodges31@salud.unm.edu - 505-272-8055 = - Lorah Plante, CTC/ACCESS -+ leplante@salud.unm.edu = - Danielle Hernandez, Peer Living Room -+ danHernandez@salud.unm.edu - 505-272-5935 = **/Inpatient Services - Elizabeth Wiens, CPC Inpatient -+ Ewiens@salud.unm.edu - 505-272-0072 = - Chelsea Moraga, UPC Inpatient -+ cmoraga@salud.umm.edu - 505-272-9900 = **/Substance Use Programs - Hayley Taylor, ASAP -+ HJTaylor@salud.unm.edu = - Jamie Stake, ASAP -+ jstake@salud.unm.edu = - Snehal Bhatt, ASAP Medical Director -+ Sbhatt@saludunm.edu = **/Youth Services - Alex Padilla, Young Adult Clinic -+ apadilla@salud.unm.edu - 505-272-3440 = - S&ra Naigle, PFCA -+ snaigle@salud.unm.edu - 505-272-2190 = - Patricia Hennessey, MST -+ phenessey@salud.unm.edu - 505-934-5158 = - Dr. Kimothi Cain, Cimarron Clinic -+ KCain@salud.unm.edu - 505-272-0371 = **/Community Programs - Sarah Winger, CareLink -+ swinger@salud.unm.edu - 505-681-8054 = - Ramses Leyva, Jail Diversion/MDC -+ raleyvagonzalez@salud.unm.edu - 505-839-8975 = - Cristy Hernandez, ACT Team -+ criHernandez@salud.unm.edu = - Nicholas Halvaei, CCSS -+ njhalvaei@salud.unm.edu - 505-272-8698 = **/General Contact - CareLink -+ CareLink@salud.unm.edu - 505-272-2573 = - ACT Team -+ UNMHACT@salud.unm.edu - 505-925-4044 = - Peer Support -+ OPPS@salud.unm.edu - 505-272-5935

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